Common enquiries often start with problems rather than the words "epoxy flooring". A customer might have a dusty-looking garage floor, an old coating that is wearing away, stains that make the floor difficult to present neatly, or a bare concrete surface that no longer suits the way the area is being used. Previous floor coatings can also peel or become patchy, particularly when the underlying preparation was inadequate. Before applying a new system, the existing floor needs to be examined for contamination, deterioration and defects that could interfere with adhesion. Cleaning and mechanical surface preparation may form part of preparing concrete for a coating, while cracks or damaged areas may require attention depending on their nature and condition. Epoxy should not simply be used to conceal an underlying concrete problem without first understanding what is happening. This is particularly important in regularly used garages and commercial areas around Toorak, Camberwell and Moorabbin, where floor condition and ongoing use need to be considered together.